Oh no, not feeling the cat’s pajamas about your purchase? Here’s the scoop on making it right!
Change of Heart? No Problem!
If you’ve had a change of heart (like a cat deciding it doesn’t want to sit in that box after all), we’ve got you covered. You can return any item within 30 days of purchase. Yes, even if your cat’s already given it a judgmental sniff.
Damaged Goods? Pawsitively Not!
Received something that looks like it’s been in a cat fight? Let us know immediately! Send us a photo of the damage (bonus points if your cat photobombs it), and we’ll replace it faster than a cat chasing a laser pointer.
How to Return: A Cat-and-Mouse Game
- Contact Us: Send an email to [support@catthemeecommerce.com]. Include your order number, item to return, and the reason (funny cat stories encouraged).
- Pack It Up: Put the item back in its original packaging. If you’ve used the original packaging as a DIY cat fort, any box will do.
- Send It Back: Use our pre-paid shipping label. Attach it to the package and send it back. Warning: Do not let your cat ride in the box!
Refunds: Faster than a Cat Nap!
Once we receive your return, we’ll process your refund faster than you can say “meow.” Expect it in your account within 5-7 business days. If you paid in cat treats, though, we might have to negotiate.
Exchanges: Like Trading One Cat for… Another Cat?
Want a different size or design? Simply follow the return process and then place a new order. We promise not to tell the first item it was swapped.
Questions? Our Cat Concierge Awaits!
Got more questions? Our team of cat-loving humans is ready to assist. We’re here to make your experience purrfect, so don’t hesitate to reach out!
Remember, shopping with us is like owning a cat: it should be easy, fun, and full of surprises. Thanks for choosing us for your cat-themed needs! 🐾🐱🐾